We had our security system installed by your firm 3 years ago after moving into our new home.

Until now, we haven't had any problems.

On the 16 March at about 11:30pm our alarm system started to play up and continued over the weekend.

On Monday morning, I called your office at about 9:15am and described the problem - also mentioning that we were flying interstate the next day for a week..

Within 30 minutes or so, I'd received 4 phone calls from your staff (as promised) to try to determine the cause of the problem. At 11:00am, your technician arrived, repaired and had left before noon.

I felt compelled to write to you and commend your staff on their professionalism, customer service and dedication to their jobs. I'm still a bit "gob-smacked" (for use of a better term) as this kind of service is very rare these days - very impressive.

Had this not been sorted before we left, it would have detracted from our trip. So, once again, thankyou for your promptness and professionalism and keep up the good work. I'm not holding back on my praise when telling friends and colleagues about our experience with your firm!

Hi Ryan

Yes all went extremely well. Just wanted to thankyou and your team for extending yourselves with the very tight deadline. Both Satterleys and I were very impressed with you and your team J

Some-times I can be a bit of a stress head and I apologise for that. Looking forward to working with you on the next one. I hope you have a great long weekend. . . . a well deserved one at that.

Cheers and thanks again

Hi Jerry and Zain,

I just wanted to thank you both for your advice and assistance with our recent project; we're very pleased with the end result!

I was also very impressed with John and Tim when they came to install the home theatre on Monday!

I'll be in touch soon about the iPad control system!

Regards,